Game not loading / I cannot get into the game / Stuck on growing grass
If you’re having issues with loading the game (the new HTML5 version), we’ve got some helpful tips for you. Please try the following:
1. Clear Cache
First, please try and clear your browser cache.
If you need help with it, this site contains instructions on how to clear your browser cache for each browser: https://clear-my-cache.com/windows.html
— Why should I clear my browser cache?
Every site is made up of a lot of files, so to optimize loading speeds, your browser saves pieces of that site. This way, the next time you visit, the site will load much faster. However, we issue fixes on a regular basis, therefore we update the files that make up the site. If we change a file that your browser has cached, it’s possible that sometimes it will keep giving you the old, cached version of that file, so you won’t see the most recent changes. This is when errors happen, so we recommend you clear your browser cache once in a while, just to make sure you’re up to date with the latest changes and fixes.
2. Disable pop-up blockers
We don’t use pop-ups or any spammy stuff, but we can’t know how all pop-up blockers would react to the game files. Each blocker has it’s own lists and there are many lists, so make sure to temporarily disable your pop-up blocker, if you have one installed to your browser, and check if the game loads.
3. Use a Different Browser
Sometimes, switching to another browser helps solve loading issues. In some cases, even if you clear the cache in your main browser, some things files may still remain behind and prevent the game from loading properly.
- for Windows: Google Chrome
- for Mac: Google Chrome
4. Another Way to Load Your Game
Now, the game normally loads its assets (crops, animals, gear, buildings etc.) in the preloader, which is why it takes a few more seconds to load than it used to — but this generally makes the game even faster.
But sometimes, due to various possible factors (computer performance, Internet speed, HTML5 or browser-related problems, and so on), it may be better for you to load the game differently.
Please click the link below and your game will load in a different way:
If you’ve already clicked the link above, here’s how to get your farm to load the normal way (for better performance):
5. Test Farm — To Rule Out Facebook Related Issues
Please try this link (http://bit.ly/clmfarm) and check if this test farm loads. This is to test your Facebook permissions and Internet connection, so not something related to your particular farm.
6. Internet Speed
Please take this test (http://speedtest-sfo1.digitalocean.com/) and check your download speed. Our recommendation is that your download speed should be above 4 Mb/s.